Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Intuitive Awareness’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Intuitive Awareness, ABN 78139948875. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Intuitive Awareness as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

Intuitive Awareness is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solelyyour responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for regular updating of products and for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Intuitive Awareness by entering your email and choosing a secure password, or alternatively  by using your facebook login. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Intuitive Awareness in person. If you think there may have been any breach of security then it is your responsibility to notify usimmediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

SSL encrypted browsing is available for all logged-in users, but while we strive for this, we cannot guarantee that all use will be secure. While we work hard towards this, we also do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

Intuitive Awareness takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on Intuitive Awareness are shown in Australian Dollars and include all taxes (GST) but do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Tax-free shopping

Please note that GST is non-refundable.

Secure payment

Intuitive Awareness currently offers two ways to pay for your order, Paypal and Direct Bank Transfer. Both these payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Intuitive Awareness is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Paypal and for full terms and conditions of use.

Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on Intuitive Awareness will be delivered to one address in Australia.

Intuitive Awareness does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

If your product is shown to be “in stock” on our website when you place your order, delivery schedules are:
Payment validation + order preparation + parcel collection by carrier = 24-48 hours

Delivery times of your parcel(s) according to the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming order dispatch. Dispatch and delivery times are given in working days.

All products Please check your received order carefully for any anomalies or damage. If so, record these on the delivery voucher when signing for your goods, then contact us immediately by email to andy@intuitiveawareness.com.au to advise us this.Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible.

Right of Return

Intuitive Awareness allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. All customer data stored on a digital support (memory card, hard drive etc.) and sent back to Intuitive Awareness by you will not be kept. Intuitive Awareness shall not be held responsible for any data loss resulting from repairs. The deadlines mentioned above are effective from the date of receipt of the order.

For reimbursements:

– If the product is returned within 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially. Gift certificates are refunded as credit on your account with Intuitive Awareness.

– If the product is returned between the 8th and 15th day after purchase, you will be refunded in the form of Intuitive Awareness gift vouchers.

If tests need to be carried out on the product, in the framework of the right of return, we will do our best to reimburse you as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product’s manufacturer, for a maximum period of 21 working days.

 

Product warranties

Several types of warranties are available for the products sold on our website. All products sold on the Website, whether they are new or used, come with a legal guarantee concerning product conformity, as outlined in the following legal clauses. The aforementioned guarantee may be used in conjunction with extended warranties. Pursuant to the legal guarantee concerning product conformity, Intuitive Awareness commits to delivering your order in accordance with the provisions of the concluded sales agreement. We will also take responsibility for any latent defects noticed upon delivery.

To comply with the terms of the contract, products must:
1) Match the description given on the website.
2) Be suitable for the purpose usually associated with such a product, or be suitable with any other purpose required by the customer. The customer will have informed Intuitive Awareness of the required purpose before placing their order, and Intuitive Awareness will have formally confirmed the suitability of the product.
3) Have the features and purpose that customers would expect from such a product, given the product type and description on the website.

In the case of a lack of conformity, you shall be entitled to have the goods brought into conformity free of charge by repair or replacement. The legal guarantee concerning product conformity covers all latent defects discovered within 2 years from the date your product was delivered.

Manufacturers’ warranties for defective products: In addition to legal guarantees, some products sold on the website come with a manufacturer’s warranty. Manufacturers’ warranties vary in terms of length and coverage depending on the product and brand.

Manufacturers’ warranties do not cover:
– replacement consumables such as batteries, light bulbs, fuses and recording or playback heads,
– improper use of the product,
– damage resulting from repairs performed by non-certified technicians,
– damage caused by external factors such as accidents, internal or external shocks, lightning, power spikes, rust and sand.

Please read the user manual supplied with your product(s) carefully for the exact terms and conditions of the manufacturer’s warranty. Should the manufacturer not honour the terms of the warranty for any of the aforementioned reasons, Intuitive Awareness will not be held responsible.

In cases where the manufacturer’s warranty is not applicable, the manufacturer will provide the customer with an estimate repair fee. If you would like your product(s) to be returned to you by the manufacturer without any repairs being carried out, administration charges may apply. Should you choose to abandon your product altogether, no additional charges will apply.

Our after-sales service will only attempt to send products to customers twice. If we are unable to deliver your parcel on both occasions, (i.e. parcel refused, delivery impossible, etc.) your product will be returned to Intuitive Awareness logistics centre, where you’ll be able to collect it within 3 months. After this time, we will assume that you have abandoned your product, and Intuitive Awareness will reserve the right to resell your item. No compensation will be issued.

 

Responsibility

Intuitive Awareness will not be held liable for poor use and its consequences on the products purchased from the Website. Although our products have performance that is compatible with professional usage, Intuitive Awareness does not sell products for professional use.

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with the Australian National Privacy Principles. You can at any time make a request to Intuitive Awareness to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Website, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails from us by emailing your request to andy@intuitiveawareness.com.au
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Intellectual ownership

All the content on the Intuitive Awareness website (illustrations, texts, names, brand names, images and videos) is the property of Intuitive Awareness, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Intuitive Awareness. All information, content, files and software offered by our services is protected by International law concerning intellectual ownership and copyright.Intuitive Awareness cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
Intuitive Awareness will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of Intuitive Awareness to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Intuitive Awareness, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

We welcome any comment, question and communication at andy@intuitiveawareness.com.au

Any opinions left on the Website by Intuitive Awareness customers are screened and moderated by the marketing team. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Intuitive Awareness reserves the right to refuse or modify it.